We’re here to answer any questions or concerns you may have.

Parent Portal

Hear and Say supports over 900 families across Australia and the world, and our Parent Portal is designed to share information and ideas.

Some sections of the Parent Portal are password protected (for currently enrolled families only) due to issues of privacy. Simply complete the online form to request access.

We also encourage all parents to take note of the feedback section below, as we are always looking for ways to improve our Programs and Services.

A Guide to Hear and Say

An overview of our Programs and Services, with some tips and tricks for navigating our Centres and FAQs from parents.

Family Handbook

The latest version of our Family Handbook.

Video Content

Coming soon: some quick insights into Audiology and Listening and Spoken Language Therapy.

Parent Training

We run regular sessions, as well as conferences for parents to access the latest information from a range of experts.

School Visits

Hear and Say School Setting Visits provide services to eligible children with hearing loss in all Queensland schools who are enrolled in our early intervention program through the Non Schools Organisations Program. Click here for the SDSS School Referral Form for Parents.

Social Skills Group Programs

Information on all our Social Skills Group Programs, for children of all ages.


Please take part in our surveys, which span a range of topics. You can also submit an FAQ if you’d like clarity on a particular issue. All information provided can be marked ‘anonymous.’


We would love for you to share your Fundraising ideas and any suggestions you may have in regards to our events and campaigns.

Maia’s Story

At 9.10pm on 24 October 2013 our beautiful daughter Maia was born. 

The moment of elation was short-lived as we immediately noticed her left ear was missing. I frantically looked to the medical team around me for answers but received none.

Panic set in as we waited 4 days in hospital for an ENT to explain her condition, by which point we already had all the answers from Simone, who runs the Microtia and Atresia Program at Hear and Say.

Read More


We'd love to hear from you!

Please feel free to call us on (07) 3850 2111 or visit the Contact Us page for more details.

Contact Us