Hear and Say are independent experts in hearing health. 

Hearing and Rehabilitation Services

Our expert audiologists provide best-practice, independent, supportive and holistic environment for you or your loved one – from diagnostic hearing assessments, to personalised recommendations to the fitting and management of hearing aids and implantable technology. Our team also offer musician’s ear plugs and hearing protection advice.

Our program is an independent social enterprise model. This means, profit from our adult hearing and rehabilitation program is streamed back into our mission of supporting children who are born with a hearing loss and teaching them to listen, hear and speak – just like their hearing peers.

Our unique model allows us to be independent, so our experienced audiologists can fit hearing aids from any major manufacturer so you can be confident you are fitted with devices that suit you. Unlike many providers our audiologists do not receive any commission for their work – you can be assured they are tailoring the best solution for your individual needs.

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Services We Offer

Hearing screenings

If you aren’t sure if you have a hearing loss or just want to have a baseline test completed, our audiologists can determine your hearing thresholds via a hearing screen and discuss the results with you, advising if any further testing or potential rehabilitation is required.

Comprehensive hearing assessments

Knowing which hearing device is the right one for you can be challenging and overwhelming. Our audiologists empower you to make an informed decision, providing clear recommendations based on your personal hearing assessment results, communication goals and lifestyle.

Our comprehensive hearing assessment includes speech discrimination testing in both quiet and background noise. This assists in indicating which type and level of hearing technology will provide the most optimal hearing and communication outcomes for you.

As an independent clinic, Hear and Say has access to all hearing aid manufacturers ensuring an individualised approach to your hearing loss and outcomes. We offer a multi-disciplinary rehabilitation service including auditory-verbal therapy with our team of Listening and Spoken Language , and thorough device management instruction and training. It’s all about improving your quality of life and your communication with your loved ones!

Diagnostic audiological assessments

Our Audiologists are a wealth of knowledge when it comes to hearing and your ear health. Our comprehensive diagnostic audiological assessments will thoroughly assess your hearing and ear health to ascertain any required further medical investigation and/or intervention.

Diagnostic assessments include:

  • Pure tone audiometry – air conduction and bone conduction
  • Speech discrimination testing
  • Tympanometry
  • Acoustic reflexes
  • Otoacoustic Emissions

Implantable device assessments

Hearing aids are not always the right solution for hearing loss. Our audiologists are experts in implantable devices too – from Cochlear Implants to Bone Conduction Devices and Middle Ear Implants.

Our comprehensive hearing assessment process will determine what type of device will allow you to reach your hearing potential. We work alongside other professionals, such as your Ear, Nose and Throat Specialist to ensure a holistic and thorough approach to your hearing.

We will help guide you through the initial candidacy appointments, referral pathways and initial switch on of your device, as well as ongoing device programming, management and maintenance.

Tinnitus assessments

Tinnitus, also known as ringing in your ears, can be extremely debilitating and cause great levels of frustration. Everyone will most likely experience tinnitus at some point in their lives, generally for a short period of time, but for some, it doesn’t go away. In some cases, it can start to affect your sleep, day-to-day activities and quality of life.

Tinnitus and hearing loss often come hand in hand. However, hearing loss isn’t always the cause behind tinnitus, it can also potentially be changes in medication, fatigue, stress, illness and loud noise exposure. It’s imperative to treat each case of tinnitus individually and holistically as everyone will have a different experience and outcome. While there is currently no known permanent cure for tinnitus, there are options available for relief and management.

If you are experiencing tinnitus, a comprehensive hearing assessment is recommended.

Whilst many people with tinnitus do have a hearing loss, there are many causes of tinnitus, it may be changes in medication, fatigue, stress, illness and loud noise exposure.

Whilst there is no cure for tinnitus, there are strategies that can be implemented to manage and reduce the impact it has on your life. Firstly, a hearing assessment is recommended. This will help us to work out if you have a hearing loss. Tinnitus-specific questionnaires will be administered to assess the impact of tinnitus in your daily activities and quality of life. Rehabilitation options will be discussed including device usage, smart-apps, tinnitus coping strategies and stress relief exercises ensuring a holistic approach to your tinnitus.

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