Independent experts in hearing health. 

Hearing Tests and Services

Our expert audiologists provide a best-practice, independent, supportive and holistic environment for you or your loved one – from diagnostic hearing tests and comprehensive assessments – to personalised recommendations, fitting and management of hearing aids and implantable technology.

Our program is not-for-profit meaning it supports Hear and Say in achieving our mission of supporting children who are born with a hearing loss and teaching them to listen, hear and speak – just like their hearing peers.

Our unique model allows us to be independent, so our experienced audiologists can fit hearing aids from any major manufacturer so you can be confident you are fitted with devices that suit you. Unlike many other providers, our audiologists do not receive any commission for hearing aid fittings– you can be assured they are tailoring the best solution for your individual needs.

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“What I immediately appreciated was that Hear and Say is not a small, shopping centre pop-in store offering a one-size-fits-all generic solution.”

Read Kath’s story, here.

Services We Offer

Hearing screenings

If you aren’t sure if you have a hearing loss or just want to have a baseline test completed, our audiologists can determine your hearing thresholds via a hearing screen and discuss the results with you, advising if further comprehensive testing or potential rehabilitation is required.

Comprehensive hearing assessments

Knowing which hearing device is the right one for you can be challenging and overwhelming. Our audiologists empower you to make an informed decision, providing clear recommendations based on your personal hearing assessment results, communication goals and lifestyle.

Our comprehensive hearing assessment includes speech discrimination testing in both quiet and background noise. This assists in indicating which type and level of hearing technology will provide the most optimal hearing and communication outcomes for you.

We also provide thorough device management instruction and training to improve your quality of life and your communication with your loved ones!

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“The unfortunate fact is that hearing loss is unique in the sense that it’s invisible, and without support, it can undermine every aspect of your life.”

Read Kath’s story here.

Diagnostic audiological assessments

Our audiologists are a wealth of knowledge when it comes to hearing and your ear health. Our comprehensive diagnostic audiological assessments will thoroughly assess your hearing and ear health to determine if any further medical investigation and/or intervention is required.

Diagnostic assessments include:

  • Pure tone audiometry – air conduction and bone conduction
  • Speech discrimination testing
  • Tympanometry
  • Acoustic reflexes
  • Otoacoustic Emissions

Auditory Learning

A unique feature of Hear and Say’s Hearing Implant Program is our Listening and Spoken Language component – also known as Auditory Learning. Auditory Learning sessions focus on your hearing and listening skills using your cochlear implant, with the aim of gaining the most out of your hearing device and achieving your hearing and communication potential.

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Implantable device assessments

Hearing aids are not always the right solution for hearing loss. Our audiologists are experts in implantable devices too – from Cochlear Implants to Bone Conduction Devices and Middle Ear Implants.

Our comprehensive hearing assessment process will determine what type of device will allow you to reach your hearing potential. We work alongside other professionals, such as your Ear, Nose and Throat Specialist to ensure a holistic and thorough approach to your hearing.

We will help guide you through the initial candidacy appointments, referral pathways and initial switch on of your device, as well as ongoing device programming, management and maintenance.

Find out more about our hearing implant program

Tinnitus assessments

Tinnitus, also known as ringing in your ears, can be extremely debilitating and cause great levels of frustration. Everyone will most likely experience tinnitus at some point in their lives, generally for a short period of time, but for some, it doesn’t go away. In some cases, it can start to affect your sleep, day-to-day activities and quality of life.

Tinnitus and hearing loss often come hand in hand. However, hearing loss isn’t always the cause behind tinnitus, it can also potentially be changes in medication, fatigue, stress, illness and loud noise exposure. If you are experiencing tinnitus, a comprehensive hearing assessment is recommended which will help us to work out if you have a hearing loss and what rehabilitation options are best suited to give you relief from your tinnitus, and improve your hearing and communication.

It’s important to treat each case of tinnitus individually and holistically as everyone will have a different experience and outcome.

Whilst there is no cure for tinnitus, there are strategies that can be implemented to manage and reduce the impact it has on your life.

At your appointment, tinnitus-specific questionnaires will be administered to assess the impact of tinnitus in your daily activities and quality of life. Rehabilitation options will be discussed including hearing device use smart-apps, tinnitus coping strategies and stress relief exercises ensuring a holistic approach to your tinnitus.

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“A particularly appealing and rewarding element is the unique not-for-profit model for hearing aid fittings – knowing that I was helping to support early intervention and paediatric services only added to my overall experience.”

Read John’s story, here.

Devices and Solutions

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Hearing Implant Program

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