Helping children to reach their full potential.

Meet our Team: Hilary Zimmerman, Clinical Social Worker

This year we were excited to welcome Hilary Zimmerman to Hear and Say as our new Clinical Social Worker. In her experience as a Social Worker, Hilary has worked with children, youth and families throughout all stages of life.

We sat down with Hilary to find out a bit more about her role a Social Worker and how she is supporting our Hear and Say families.

Could you provide a quick overview of your career?

I’ve worked within the not-for-profit mental health sector supporting both adults and young people, and most recently at the Queensland Children’s Hospital where I supported families to adjust to their child’s health issues or diagnosis.

I have experience providing therapeutic support to children, parents and families who may be finding it difficult to cope with their child’s diagnosis or may have other stressors within their life or home environment.


What motivated you to become a Social Worker?

I chose Social Work so I could support individuals and families who may be experiencing a difficult time in their life. I have always been thoughtful and caring, so Social Work made sense as a fulfilling career pathway for me.


Can you please give us some insight into what  a Social Worker does?

Great question! I think there can sometimes be misunderstanding within the community about what a Social Worker does. The profession in Australia can be quite broad and diverse but at the basis of it all is a practice committed to supporting human rights and social justice. Social Workers work with individuals, families, groups and/or communities to promote their wellbeing, resilience and support equitable access to services.


What is the most rewarding part of your role?

The most rewarding part of my role is being invited to work with individuals and families at some of the most vulnerable points in their life. I feel privileged to be able to work alongside individuals and families to support and empower them to develop tools in their life to improve their wellbeing.


How will you be supporting Hear and Say families, carers and staff?

I will be supporting families who may be experiencing difficulties adjusting to their child’s hearing loss or may have other worries happening in their life, such as concerns for their own or their child’s mental health/wellbeing.

If your child is being considered for cochlear implants, and going through the Hearing Implant Candidacy program we will likely meet, as I am a part of the team that will support your family through this journey.

I can also assist with access to other community services for families experiencing serious financial hardship or housing issues. Our work together might look like one-on-one counselling sessions, advocacy, or completing referrals to other community services.

Supporting Hear and Say clinicians as they work with individuals and families is another aspect of my role, as we know it is important to ensure we work as a team to provide the best service to you and your family.

To learn more about the Social Work services offered by Hear and Say, please contact us on   07 3850 2111.


Maia’s Story

At 9.10pm on 24 October 2013 our beautiful daughter Maia was born. 

The moment of elation was short-lived as we immediately noticed her left ear was missing. I frantically looked to the medical team around me for answers but received none.

Panic set in as we waited 4 days in hospital for an ENT to explain her condition, by which point we already had all the answers from Simone, who runs the Microtia and Atresia Program at Hear and Say.

Read More


We'd love to hear from you!

Please feel free to call us on (07) 3850 2111 or visit the Contact Us page for more details.

Contact Us