A new way of empowering people living with disabilities.

Access the NDIS today

Hear and Say is a registered NDIS provider and all of our programs and services are eligible to be funded by the NDIS.

The National Disability Insurance Agency (NDIA) works with Partners in the Community who provide Local Area Coordination Services (LAC) and Early Childhood Early Intervention (ECEI) services. These Community Partners play an important role in helping people link with the NDIS.

Participants Aged 7+ Years

For participants aged 7+ years, families need to call the NDIA directly to request an Access Request Form to become a participant of the scheme. Please call 1800 800 110.

Children 6 years and Under

For children 6yrs and under there is a different process, and families must contact the Early Childhood Early Intervention (ECEI) Partner in their area. The following organizations are currently in the process of establishing sites in their locations but their Head Offices are taking calls.

The Benevolent Society

  • Brisbane City, Logan, Redlands,  Ph: 1300 00 ECEI (3234)

Mission Australia

  • North Queensland – Cairns and beyond,  Ph: (07) 3394 8100 – Qld Head Office


  • Maroochydore (including Gympie region) – (07) 5406 0708
  • Hervey Bay – (07) 4183 8920
  • Bundaberg – (07) 41 111 655

Uniting Care Community 

  • Gold Coast Ph: 0427 084 280
  • Toowomba Ph: 07 4688 3949
  • Mackay Ph: 07 4944 2331
  • Townsville Ph: 07 4775 9124

Fact Sheet: 0-6 years, NDIS Pathway, Hearing Stream

How can NDIS Partners help?

Early Childhood Early Intervention (ECEI) services are the pathway for the NDIS for children aged 0-6 years who have a developmental delay or disability.

For children 0-6 years, and their families and carers, all initial interaction with the NDIS is through your ECEI partner. They may:

  • provide information and referrals to other services
  • provide short-term intervention services such as therapies
  • assist with requesting access to the NDIS if long-term specialised disability supports are required.

Local Area Coordinators (LACs) provide assistance as people move through the stages of their NDIS pathway and can help with:

  • understanding the NDIS
  • accessing the NDIS
  • creating a first plan
  • putting a plan into action.

LACs can also link people with disability to information and support in the community and will work with local communities to ensure it is more welcoming and inclusive for people with disability.


How can Hear and Say help?

Hear and Say has a dedicated staff member to support families through the whole process and help with:

  • gaining access to the NDIS (provide audiology reports as evidence of disability)
  • liaising with families to assist with questions about your child’s needs
  • providing individualised information for the planning conversation – current program, costs, clinical reports, assistive technology options
  • parent education to help families understand what NDIS means for children and adults with hearing loss

Hear and Say have been helping families navigate the NDIS since the roll out began in Queensland. We are hearing and speaking experts ready to support your family to set goals and work towards the best outcomes for your child.

It’s easy to get started and we’re here to support you every step of the way, simply call (07) 3850 2111 or email ndis@hearandsay.com.au

Additional Support 

Hear and Say have dedicated NDIS Officer’s who can assist with any queries you may have. They will  help you understand how the NDIS works and the types of funding and support available for families.

Complaints to the NDIS Commissioner

Making a complaint to the Commissioner:

(1)  A person may make a complaint to the Commissioner in relation to an issue arising out of, or in connection with, the provision of supports or services provided by an NDIS provider.

(2)  A complaint:

(a)  may be made orally, in writing or by any other means which is appropriate in the circumstances; and

(b)  may be made anonymously; and

(c) Phone NDIS on – 1800 800 110 and on-line feedback form can be found here.

Information relating to how a complaint is dealt with and followed up by the NDIS Commissioner can be found here.

I’m interested in the NDIS and the services of Hear and Say

Want to know what’s happening at Hear and Say?

Check out our news and stories to see what's been happening at Hear and Say. 

Click here 

Maia’s Story

At 9.10pm on 24 October 2013 our beautiful daughter Maia was born. 

The moment of elation was short-lived as we immediately noticed her left ear was missing. I frantically looked to the medical team around me for answers but received none.

Panic set in as we waited 4 days in hospital for an ENT to explain her condition, by which point we already had all the answers from Simone, who runs the Microtia and Atresia Program at Hear and Say.

Read More


We'd love to hear from you!

Please feel free to call us on (07) 3850 2111 or visit the Contact Us page for more details.

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