A new way of empowering people living with disabilities.

Access the NDIS today

The NDIS has now commenced rollout in Brisbane, Logan, Redlands, Gold Coast, Fraser Coast, North Burnett, South Burnett, Cherbourg, Cairns, Cassowary Coast, Tablelands, Croydon, Etheridge, Cape York and Torres Strait. (Moreton Bay, Sunshine Coast, Noosa and Gympie commence rollout January 1st 2019)

The National Disability Insurance Agency (NDIA) will work with Partners in the Community who will provide Local Area Coordination Services (LAC) and Early Childhood Early Intervention (ECEI) services. These Community Partners play an important role in helping people link with the NDIS.

Families can start the Access Request process now even if they are unable to attend an information session.

For participants aged 7+ years, families need to call the NDIA directly to request an Access Request Form to become a participant of the scheme. Please call 1800 800 110.

For children 6yrs and under there is a different process, and families must contact the Early Childhood Early Intervention (ECEI) Partner in their area. The following organizations are currently in the process of establishing sites in their locations but their Head Offices are taking calls.

The Benevolent Society – Brisbane City, Logan, Redlands

Ph: 1300 00 ECEI (3234)

Mission Australia – North Queensland – Cairns and beyond

Ph: (07) 3394 8100 – Qld Head Office

BUSHKids – Fraser Coast, North and South Burnett

Ph: (07) 3870 7288 – Head Office

NDIA Robina ECEI team – Gold Coast (until an ECEI Partner has been appointment the NDIA will assist)

Ph: (07) 5583 2049.

Fact Sheet: 0-6 years, NDIS Pathway, Hearing Stream

How can NDIS Partners help?

Early Childhood Early Intervention (ECEI) services are the pathway for the NDIS for children aged 0-6 years who have a developmental delay or disability.

For children 0-6 years, and their families and carers, all initial interaction with the NDIS is through your ECEI partner. They may:

  • provide information and referrals to other services
  • provide short-term intervention services such as therapies
  • assist with requesting access to the NDIS if long-term specialised disability supports are required.

Local Area Coordinators (LACs) provide assistance as people move through the stages of their NDIS pathway and can help with:

  • understanding the NDIS
  • accessing the NDIS
  • creating a first plan
  • putting a plan into action.

LACs can also link people with disability to information and support in the community and will work with local communities to ensure it is more welcoming and inclusive for people with disability.


How can Hear and Say help?

Hear and Say has a dedicated staff member to support families through the whole process and help with:

  • gaining access to the NDIS (provide audiology reports as evidence of disability)
  • liaising with families to assist with questions about your child’s needs
  • providing individualised information for the planning conversation – current program, costs, clinical reports, assistive technology options
  • parent education to help families understand what NDIS means for children and adults with hearing loss

Hear and Say have been helping families navigate the NDIS since the roll out began in Queensland. We are hearing and speaking experts ready to support your family to set goals and work towards the best outcomes for your child.

It’s easy to get started and we’re here to support you every step of the way, simply call (07) 3850 2111 or email hearing@hearandsay.com.au


NDIS Information Sessions

Hear and Say is hosting a series of information sessions about the NDIS. Our NDIS Officer Jennifer Gibson will lead the session and help you understand how the NDIS works and the types of funding and support available for families. This is a great opportunity to understand how Hear and Say will assist you to get ready for the NDIS and get answers to your questions.

Check out our upcoming NDIS Information Sessions

I’m interested in the NDIS and the services of Hear and Say


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Want to know what’s happening at Hear and Say?

Check out our news and stories to see what's been happening at Hear and Say. 

Click here 

Maia’s Story

At 9.10pm on 24 October 2013 our beautiful daughter Maia was born. 

The moment of elation was short-lived as we immediately noticed her left ear was missing. I frantically looked to the medical team around me for answers but received none.

Panic set in as we waited 4 days in hospital for an ENT to explain her condition, by which point we already had all the answers from Simone, who runs the Microtia and Atresia Program at Hear and Say.

Read More


We'd love to hear from you!

Please feel free to call us on (07) 3850 2111 or visit the Contact Us page for more details.

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