Helping children to reach their full potential.

Rediscovering Sounds of Surrounds with Better Hearing

As the manager of The Veteran Lounge and the Wounded Heroes OpShop in Brisbane’s inner north, Peter Thatcher was determined to improve his hearing and stay connected with the clients and customers who come through his doors.

Peter with fellow Wounded Heroes OpShop colleague, Mrs Jocelyn Slater OAM.

“I damaged my hearing early in my army career. I had initially tried hearing aids 10 years ago, but did not persevere with them,” said Peter, age 63.

Peter was prompted to visit Hear and Say following a recommendation from a family member of a fellow veteran, who had praised the positive impact of the hearing aids he’d had fitted at Hear and Say.

“I have had many hearing tests over my 41 years in the military, but none have been as thorough and as professional as my first experience with Hear and Say,” said Peter.

“The audiologist did not rush any part of my testing or fitting and made sure I understood each step before proceeding. Her explanations were clear and concise, and her open and friendly manner allowed me to relax and gain maximum benefit from my hearing testing and the eventual fitting of hearing aids.”

Since his hearing aid fitting at Hear and Say, Peter said he had been amazed at the sounds he had not heard for a long time.

“One of the most memorable moments of my initial fitting of the hearing aids was hearing my own voice again, clear and crisp – an experience very hard to explain.

“It’s simple things like hearing the wind, the rustle of leaves, the crunch of gravel under my feet and the sound of coins jingling. I also hear conversations much clearer now. I find I am more confident and participate fully in general conversations. This is something that I have previously avoided particularly if I knew it was going to be crowded or noisy.

“To others who have been putting off getting their hearing checked, I’d say you have nothing to lose and so much to gain. There is a world out there full of wonderful sounds to be enjoyed again.”

For further information about how Hear and Say’s hearing services can support you or your loved ones, please click here or contact us to find out more.


Maia’s Story

At 9.10pm on 24 October 2013 our beautiful daughter Maia was born. 

The moment of elation was short-lived as we immediately noticed her left ear was missing. I frantically looked to the medical team around me for answers but received none.

Panic set in as we waited 4 days in hospital for an ENT to explain her condition, by which point we already had all the answers from Simone, who runs the Microtia and Atresia Program at Hear and Say.

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