World-leading experts in hearing technology and listening and spoken language therapy.

Working in our five centres across Queensland and throughout the globe for almost 30 years, we are dedicated to opening worlds for all people with hearing loss. Our team empowers individuals to live life connected with their friends, family and community. We shape our work around the latest research and technology to best support the needs of children and adults impacted by hearing loss and other sensory concerns.

Together with families and health professionals, our inter-disciplinary Early Intervention program strives to give children the gifts of listening, hearing and speaking so they are not limited by hearing loss and can reach milestones at the same time as their hearing peers.

We encourage early identification of hearing loss by supporting screening through our newborn and school programs, as well as provide evidence-based training for health professionals and parents. The work we do is underpinned by our values and relies on the generous support of our networks, government and philanthropic partners to create impactful and sustainable change.

The Latest News

Singing With Children Hits All ...

Everybody loves to sing (although not always in tune!), especially children. Singing evokes emotion, creating a fun and positive atmosphere. An added bonus is that it’s a wonderful means of learning for children, strengthening the connection between hearing and speech skills. Music stimulates many areas of our brain at the same time, enhancing our memory and retention of new vocabulary and grammar. Hear and Say Clinical Manager, Listening and Spoken Language, Jessica Balfour-Ogilvy explained how a child’s ability to imitate the rhythm in songs facilitates development of the natural ...

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“Hearing Loss Doesn’t Define ...

It was a special morning over the summer holidays at Hear and Say, when a group of young adults took to the floor to present their personal stories about living with hearing loss. The presentations formed part of the three-day Hear to Live workshop, a group social skills program run for young people aged 16 and over focused on building self-confidence, resilience and independence. Sixteen-year-old Ruby was one of the participants who shared her journey with hearing loss. She spoke to an enthralled audience of other attendees, as well as clinicians who had known Ruby since she was a ...

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Lilly Loves Magical Stories… ...

Lilly is an energetic three-year-old who loves to play dress-ups, and her colourful world of make-believe is filled with lots of singing and chatter – a possibility her parents wished for her right from the moment they discovered Lilly’s hearing loss at birth. “When we received the ‘refer’  result from the newborn screening clinic we were initially quite surprised. Choosing an Early Intervention program seemed like such a big responsibility when we had no experience in this area,” said Casey, Lilly’s mum. “When we first met with Hear and Say we were reassured to hear ...

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From The Desk Of… Chris ...

We’re facing unprecedented times, and the safety of our community during this evolving COVID-19 outbreak is our top priority. We will continue to keep you updated via our website. As you can imagine the COVID-19 global pandemic has already begun to affect our Hear and Say community, which will undoubtedly impact our financial viability. Your support is ascritical as ever. Whether this is be helping us to raise awareness through our social media posts, or making a donation if you can, every little bit helps in these challenging times. 1. Sound Outcomes The Sound Outcomes: First ...

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Two Sides To Every Sound

Just over six months have flown by since Scott received his cochlear implant, and his parents, Cat and Doug are thrilled by the strides their almost two-year-old son is making. “When Scott’s hearing loss was first diagnosed at birth, we assumed he wouldn’t have any issues because he still had hearing in one ear,” said Cat. “It was over the next couple of months we learnt  hat children with a one-sided hearing loss can actually struggle significantly especially when they reach school-age, which led us to look into options and then to Hear and Say,” said Cat. Today, ...

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First Day Of Prep For Eager Evie

A child’s first day of Prep is a momentous day for all parents, but for Renee and Toby this was truly a milestone to celebrate their family’s journey. When their eldest daughter, Evie was born, they found out their little girl did not have a fully developed right ear. Evie had two rare conditions known as microtia and atresia, and now five years old, wears a bone conduction hearing aid. “From the moment we walked into Hear and Say we were welcomed with open arms – we received so much information, and our worries were immediately put at ease,” said Renee. “We attend the ...

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We’re All (100,000) Ears For ...

It was a milestone worth loudly celebrating when our Hear to Learn School Hearing Screening program reached its 50,000th student (or 100,000th ear) screened in February. Oakleigh State School in the Brisbane suburb of Ashgrove saw the first student screened during the program’s pilot in 2015. It was back in those very same schoolgrounds where preppie, Harvey became the 50,000th student to receive screening through Hear to Learn. Across the 288 schools visited throughout Queensland in the last five years – many with repeat visits – an average 23% of students were found not to be ...

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Tips for families new to ...

Thanks to the latest technology and some innovation and creativity, Hear and Say is continuing to support our families to achieve their goals via Telepractice during this uniquely challenging time. Our Telepractice program enables children and families, regardless of where they live, to access specialist services via easy-to-use videoconferencing technology. New technology can bring a new set of challenges. The good news is, our team is armed with some handy hints to get you up to speed in no time. We sat down with Kate Sharma, one of our listening and spoken language specialists ...

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Meet our team: Amy from ...

Hear and Say is a multidisciplinary team of industry experts located across Queensland and working to create a better future for those impacted by hearing loss. Amy has been a part of the team for six years having started with Hear and Say at the Brisbane Centre in 2014 and moved to Townsville in 2015.   Amy sat down with us to talk about what it’s like being a listening and spoken language specialist (LSLS). Can you explain what a LSLS does on a daily basis? Each day is so different. I work very closely with parents and carers to provide them with strategies to help ...

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Kath’s wellbeing includes ...

What first began as a short-term job in a small school, working with students facing additional needs, evolved into a treasured 26-year career for Sunshine Coast teacher aide and librarian, Kath. Kath’s passion for supporting children to reach their educational outcomes helped fuel her initial interest in Hear and Say years ago, which from its Nambour-based centre was working with many children with hearing loss around the Sunshine Coast and beyond. “As an existing supporter of Hear and Say I was well aware of just how much wonderful work they do and their contribution to ...

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Changing attitudes and a future ...

Sarah is a Townsville mum to three beautiful girls. Having a hearing loss has impacted Sarah’s life in many ways, and when her second child, Naomi was also diagnosed with a hearing loss it brought up all kinds of emotions. “It was initially pretty rough, as my husband, Daniel and I already knew Naomi had Down syndrome and were coming to terms with that, and then we found out she also has a hearing impairment,” said Sarah. “However, as emotional as I felt to start with, becoming connected with services like Hear and Say and meeting people who are on similar journeys was comforting ...

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COVID-19 Update

The health and wellbeing of our community is always of utmost priority, particularly during the current ongoing outbreak of COVID-19 (coronavirus). The situation is changing rapidly, and our team is working around the clock to minimise disruptions to our services. This includes transitioning our listening and spoken language therapy appointments and group programs where possible to telepractice. We encourage our community to stay up-to-date with the latest information about the spread of COVID-19 and the steps being taken to slow the spread. For appointments which currently remain ...

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Riley's Story

From dancing, craft and swimming, to attending kindy four days each week, three-year-old Riley has plenty of things to keep her busy. Born with hearing loss in both ears, Riley’s family moved to Australia from Namibia early last year and joined Hear and Say soon after. Riley comes in each week with her mum, Vicky, for listening and spoken language therapy lessons, as well as the LEAP group social skills program. “We are very proud of how Riley is making wonderful progress in her speech, language and listening development – she is using phrases and short sentences to communicate ...

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Third jump’s a charm for Hear ...

Tim is the father of three outgoing teenagers: Ruby, Ned and Milly. Ruby and Ned also share more than just the bond of being siblings – they both have hearing loss. In an effort to support a charity very close to his family’s hearts, Tim is pushing his limits and swinging from the Goodwill Bridge for the third year – and is urging others to join him. “Hear and Say have been a huge part of our lives since 2004 when we discovered our eldest daughter, Ruby was deaf, and again with the birth of our son, Ned in 2005,” said Tim. “We met Dimity Dornan who reassured us that ...

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New lease on life

Hearing Awareness Week highlights the importance of people of all ages taking control of their hearing health – something Tina, age 80, can well attest to.     As one of the growing number of Australians living with hearing loss, Tina felt unsure about the options available that would best suit her active lifestyle, and enable her to continue hearing the sounds of the hobbies she loves – dancing, bushwalking and looking after her two rescue dogs. “I had been to an appointment with another hearing provider, and even after numerous follow-up phone calls, I was ...

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Hearing Aid charms and an ...

Two and a-half year old, Layla loves story time, painting, hanging out with her cousins and going to the beach, but at the very top of the list is being a new big sister to baby Matilda. Born with a hearing loss in both ears has not stopped Layla from being extremely outgoing, right down to using her hearing aids as a statement fashion accessory. “For a while, I was struggling to keep Layla's hearing aids in her ears, as she kept pulling them off,” recalled Layla’s mum, Carmen. “One day I looked online and discovered a shop selling charms to accessorise hearing aids and ...

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Family generations are all ears ...

When grandfather, Dennis McLaughlin decided to investigate the hearing issues that had been bothering him for years, he was already well-acquainted with the team at Hear and Say. Dennis’ granddaughter, Lyla was born four years ago with the rare conditions of microtia and atresia, affecting the formation of her outer and inner ear. “We had no prior knowledge of these conditions, and were understandably very concerned with what the future would hold for Lyla and our family with regards to her treatment,” recalled Dennis. “However, we could not have hoped for a more ...

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How Cameron's World Hearing ...

From the roar of a football match to the bustling noises of an overseas food market – a world of dull hearing was hard to imagine for 32-year-old, Cameron. A primary school sports teacher by background, Cameron was diagnosed with otosclerosis at age 14, a form of abnormal bone growth within the middle ear that causes progressive hearing loss.   “My hearing was getting to a point where I was struggling – I was getting embarrassed asking people to constantly repeat themselves,” recalled Cameron.   “Awkwardly laughing to cover up the fact that I hadn’t ...

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Is a hearing test on your Back to ...

Uniforms, stationery and lunch boxes – they’re common items on the Back to School checklist, but have you also remembered to book your child’s annual hearing test? With the incidence of permanent hearing loss doubling by the time a child reaches school age, a hearing test should be added to your list before that first school bell rings. As many as 15% of primary school children may be affected by some level of hearing loss (Hearing Loss in Schools Study, 2005). “There are issues a child might be experiencing, such as hearing loss, which can often go undetected, particularly in ...

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A grandparent's Christmas wish

Judy and Malcolm are adoring grandparents to two-year-old Elspeth. The beginning of Elspeth’s entrance into the world was a whirlwind, filled with unknowns. She was born prematurely interstate, and it was at this time that her family also discovered Elspeth has two rare ear conditions called microtia and atresia, affecting her hearing on her right side. Fast forward to today, and thanks to the dedication of her family and the team at Hear and Say, Elspeth is hearing and speaking at the same level as her peers. “We were very much aware that there could be an issue but in ...

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