COVID-19 Update

The health and wellbeing of our community is always of utmost priority, particularly during the current ongoing outbreak of COVID-19 (coronavirus). We are continuing to develop our plan for a safe return to in-centre services for all our families and clients, as well as offering our services via Telepractice.

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World-leading experts in hearing technology and listening and spoken language therapy

  • Support early diagnosis to ensure children have the best opportunity to reach key milestones
  • Provide people of all ages with access to world-class audiology and hearing technology
  • Work with families to deliver children’s speech and language through listening
  • Build resilience and wellbeing through group programs
  • Develop parents’ and professionals’ skills and knowledge through evidence-based training and education
  • Advance sector knowledge in collaboration with world-class researchers

The Latest News

Adventuring Ayla

A love of adventure is well and truly planted in 10-month-old Ayla, who already delights in playing outside, getting dirty and exploring with her older sister, Elle. Just a few months’ shy of her first birthday, Ayla also adores reading books with her family – especially the thrill of lift-the-flap books. She also loves listening to her dad play guitar and singing together as a family. These moments of music, laughter and sounds are made all the more special for Ayla’s family, following Ayla’s hearing loss which was identified days after her birth. “Our first appointment at ...

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Pictures Painting 1,000 Words

From digital imagery of a baby’s brain “hearing” for the first time; to photos of Hear and Say children across the ages; to glittery craft creations of all shapes and sizes – the walls of our centres are a treasure trove of masterpieces. One particularly striking series of artworks on display at Hear and Say in Brisbane was painted in 2014 by 24-year-old Sarah Norton, a past graduate of Hear and Say’s Early Intervention program. Titled Outside Silence, Life of Cochlea and Sound’s Journey, Sarah said the triptych reflected different stages of her journey using two cochlear ...

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Let’s Hear it for Social Work

Hearing loss can impact all aspects and stages of life, both for the person themselves as well as their loved ones. Social work is a profession that supports individuals, families, groups and communities to improve their wellbeing. At Hear and Say, our social work service helps to support individuals and families through a range of short and longer term situations – from parents struggling to deal with the news of their baby or child’s hearing loss diagnosis, or feelings of helplessness in their parenting or everyday life, or if they are experiencing domestic violence or ...

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Wearing Headphones with Hearing ...

Whether it’s to listen to music or the TV, for a call at work or for study, headphones are a regular part of everyday life for many of us. However, for people who also use hearing devices such as cochlear implants or hearing aids, using headphones comes with some careful considerations. “You will get the best sound directly via your hearing aids or cochlear implants, depending on the hearing technology you have for your specific hearing loss,” said Hear and Say Audiologist, Lorna Parker. “The first step is checking with your audiologist if the hearing device has Bluetooth ...

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How Do We Hear?

Hint: it’s not just with the ear! Did you know that it’s actually our brains that “hear” sound? While the ear plays an important role in both hearing and balance, think of it like a funnel. It  helps capture sounds from the outside world and takes them to our brain for processing. There are three main parts to the ear: Outer ear: picks up the sound from our outside environment, which turns into sound waves that vibrate down the ear canal. Middle ear: this is where sound waves travel down to vibrate the ear drum, which is connected to three little bones that form what’s ...

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What to do if your NDIS Funding ...

A funding plan through the National Disability Insurance Scheme (NDIS) is valid for 12 months. Sometimes, you may unknowingly overspend or exhaust your funds. In other cases, your circumstances may change and impact the services you need. We caught up with Hear and Say’s Customer Experience and Operations Manager, Petra Grum who shared the below tips for preventing your NDIS funds from being used up too quickly, and what you can do if it happens. How to avoid running out of NDIS funding Always request a copy of the invoice from your provider. When you are nearing the end of ...

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Getting Started on the NDIS

If you’re accessing the National Disability Insurance Scheme (NDIS) for yourself or your child for the first time, it can be confusing to know exactly where to begin. Check out the below tips from our team to help get you on the front foot with your NDIS journey. Hear and Say’s dedicated NDIS team can support you along the way. Getting started Your first step is to give the National Disability Insurance Agency (NDIA) a call on 1800 800 110 and register to access the NDIS. If you’re applying on behalf of a child who is under seven years old, you will need to also contact your local ...

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Managing Your NDIS Plan

The National Disability Insurance Scheme (NDIS) provides funding to eligible people in Australia with a permanent and significant disability, to access supports and services based on their needs. It is administered by the National Disability Insurance Agency (NDIA). Early on in the NDIS planning journey, you’ll be asked to make a choice as to how you would like your NDIS plan managed. There are three ways you can manage your NDIS plan, as outlined below. Agency-managed Sometimes referred to as NDIA-managed, this option means your providers (such as Hear and Say) will claim directly ...

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What is Unilateral Hearing Loss?

When someone experiences hearing loss in one ear and hearing in the standard range in the other, this is called unilateral hearing loss. Generally speaking, If unilateral hearing loss is severe-to-profound, it can also be known as single-sided deafness. The degree of unilateral hearing loss can range from mild to profound. Causes can include genetic mutations, viral infections, trauma or when a someone is born with specific ear abnormalities. In many cases, the reason for unilateral hearing loss unknown. What’s the impact? Left untreated, unilateral or single-sided deafness has the ...

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Audiology Support Straight from ...

Living over 800 kilometres from her hometown of Brisbane, a visit to Hear and Say brings a lot of nostalgia for mum of two, Maddi. “I was two when I got my first cochlear implant – and back then I was the youngest child in Queensland to receive one,” recalled Maddi. “It had a great big processor, with massive cords hanging out on one side. I remember one day at school when we were using scissors for an activity, and I accidentally cut the cord! I was in about Grade Five when I got fitted with these little brown processors that were cordless – I was ecstatic!” Maddi ...

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“It’s improved my life 100 ...

Living in a regional town with a population of only 1,500 residents, Tom Saunders can move from peaceful to noisy environments many times over the course of a day. “I’m a builder and work by myself most of the time, so I often don’t need to talk to anybody. But it’s a pretty loud job too, what I do – deck guns, angle grinders, you name it. I also ride motorbikes and get involved in all sorts of outdoors activities,” said Tom, age 57. “I’d noticed my hearing wasn’t great, but most of my friends also have hearing loss so we all talk a bit too loud. Everyone’s in the ...

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QCoal Foundation and Hear and Say ...

Prompted by startling figures which show up to four school-age children in every 1,000 have hearing loss, Hear and Say and QCoal Foundation have joined forces in an exciting new partnership to support regional and remote students to thrive. “We know that people living outside major metropolitan areas are more likely to experience hearing-related issues than people residing within major metropolitan areas, coupled by the fact that hearing loss is often describe as an ‘invisible disability’,” said Hear and Say CEO, Chris McCarthy. “Hearing loss can also have significant ...

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Aubree’s Artistic Flair for ...

Days are busy for four-year-old Aubree, who enjoys drawing up a storm, reading books and making the most of the Queensland seasons playing outside with friends. Aubree also loves coming to learn and play with her Hear and Say listening and spoken language therapist, Elizabeth, one of the specialist team supporting Aubree in the development of her hearing, listening and speaking skills. “Hear and Say has been able to help Aubree in so many ways,” said Aubree’s mum, Lacey. “We first heard about Hear and Say through our support worker at Queensland Children’s Hospital after ...

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Newborn Hearing Screening: Being ...

In Queensland, free newborn hearing screening is offered to babies born across all public and private hospitals. Hear and Say was among the many organisations who strongly campaigned for the introduction of universal newborn hearing screening, which came into effect in Queensland in 2004. Delivered by Queensland Health, the Healthy Hearing Program works to ensure that any newborn hearing loss is picked up early, so that children can go on to reach their full speech and language potential. If a newborn receives a “refer” result on their hearing screening, families can access free, ...

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Supporting Early Language ...

As the earliest teachers for their children, parents and carers play a critical role in their child’s speech and language development. Hear and Say Listening and Spoken Language Specialist and qualified speech pathologist, Liz Morosini outlines some of the basic practices families can use at home. These strategies encourage speech and language development – regardless of whether a child has a hearing loss or not. Talk to your child: speak about everything you see and hear around you as you go about your day together. This provides plenty of language stimulation to further ...

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Chain Reaction

Following years of nudging from family, it was the chance reading of an article that finally prompted avid cyclist, Peter Lovell to take the first step towards getting his hearing tested. “There was a promotion in Bicycle Queensland’s newsletter offering members a free hearing screen through Hear and Say. It caught my attention as my family had been putting the pressure on for a long time for me to get my hearing checked,” said Peter. “Until that point, I’d been resisting. At the back of my mind was the annoyance I have constantly felt at having to wear glasses everyday for my ...

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What is an Audiogram?

If you or someone you know has had a hearing test, you might have seen a chart like this: Known as an audiogram, this graph (shown blank above) indicates the softest sounds someone can hear across the main speech frequencies (low, mid and high pitch sounds). Where your results fall on the audiogram reflects which speech and environmental sounds, if any, aren’t being heard well – or at all. How do you read an audiogram? At the top of the graph, the numbers ranging from 250 to 12,000 hertz (Hz) represent sound frequencies, from low pitch across to high pitch – similar to the keys ...

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Hearing Tests for Toddlers and ...

Does your toddler need a hearing test and you’re unsure what to expect? Hear and Say Audiologist, Sharon Bruna sits down to explain how the process works. “Having a hearing check is usually a fun, positive and painless experience for toddlers or young children,” said Sharon. “There are two main types of hearing tests for this age group – behavioural testing and objective (electrophysiological) testing. The latter is typically used to test hearing for babies under six months of age, but both tests have their advantages and it’s useful to have results from both types of tests ...

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Hear and Now: Meet Megan

As one of the first children to attend Hear and Say back in 1992, Megan has witnessed the radical changes in hearing technology across the past three decades. “It’s incredible to see how far cochlear implant and hearing aid technology has come, even in my lifetime,” reflected Megan, who will celebrate her 30th birthday later this year. “When I got my first cochlear implant, I had a box that I’d wear with a cord attached to my implant on my head. Over time the processor got smaller and smaller and now it just sits behind the ear.” Born profoundly deaf, Megan’s hearing ...

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Levelling the Score with Better ...

With a decades-long career in sports administration – including officiating at the 2000 Sydney Paralympics wheelchair rugby – Stan Battock’s passion for all things sport has inspired much of his professional and personal life. It was then somewhat fitting that it was a promotion running in Bicycle Queensland’s newsletter that tipped Stan’s decision to get his hearing tested, following years of prompting from family. “The offer of a free hearing screen with Hear and Say was timely, as my wife had been urging me to get my hearing checked,” recalled Stan, aged 65. “My ...

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