Helping children to reach their full potential.

COVID-19 Update

The health and wellbeing of our community is always of utmost priority, particularly during the current COVID-19 (coronavirus) pandemic.

We encourage our community to keep informed of the updates, and the steps being taken to slow the spread.

Greater Brisbane 

The Brisbane lockdown was lifted as of 12pm Thursday, 1 April (find out more here). As such Hear and Say will recommence in-centre appointments as of Tuesday, 6 April 2021.

What is our policy?

  • In line with the government regulations, all people onsite are required to wear a mask. Children 12 years and under are exempt from wearing a mask.
  • Our current policy is to have one adult attending with one child. 
  • All visitors to our centres will be asked to sign a health declaration and undertake a non-invasive temperature scan. This involves asking you to confirm that you (and any of your family visiting the centre) are feeling well and asking your consent to record your (or any visitor’s) temperature. If any visitor is feeling unwell or has a temperature above the normal range, Hear and Say may refuse entry on that particular day.

Hear and Say will continue to monitor government advice and adjust our roadmap, policies or how we deliver services if directed to or where it is deemed necessary.

Border updates

Please refer to the Queensland Government website here for latest information about border restrictions, including how to obtain a Queensland Border Declaration Pass when required.

Experiencing symptoms?

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. Symptoms may include:

  • Fever
  • Cough
  • Sore throat
  • Tiredness
  • Shortness of breath

If you or your child is experiencing any of the above symptoms, please contact us to cancel or re-arrange your appointment, and follow the government recommendations to get tested for COVID-19.

If a child or client is unwell while onsite, our clinicians are also entitled to ask them to leave the centre and seek medical advice.

Protect others and stop the spread

We can all help slow the spread of COVID-19 in Australia. To protect others you must:

Useful links

  • Current status of COVID-19 in Australia, here.
  • COVID-19 hotspots and South-East Queensland public contact tracing alerts, here.
  • The COVID-19 Isolation Guide,here.
  • Information about COVID-19 and how to protect yourself, here
  • Coronavirus resources, here
  • Coronavirus Health Information Line: 1800 020 080
  • Healthdirect hotline: 1800 022 222
  • Lifeline Australia crisis support hotline:13 11 14

Content reviewed/updated Thursday, 1 April 2021.

 

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Maia’s Story

At 9.10pm on 24 October 2013 our beautiful daughter Maia was born. 

The moment of elation was short-lived as we immediately noticed her left ear was missing. I frantically looked to the medical team around me for answers but received none.

Panic set in as we waited 4 days in hospital for an ENT to explain her condition, by which point we already had all the answers from Simone, who runs the Microtia and Atresia Program at Hear and Say.

Read More

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Please feel free to call us on (07) 3850 2111 or visit the Contact Us page for more details.

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