Helping children to reach their full potential.

COVID-19 Update

The health and wellbeing of our community is always of utmost priority, particularly during the current COVID-19 (coronavirus) pandemic.

We encourage our community to keep informed of the updates, and the steps being taken to slow the spread.

What is our policy?

Across our Brisbane, Gold Coast, Sunshine Coast and Darling Downs centres, anyone over the age of 12 is required to carry a mask and wear it while onsite at Hear and Say. This applies to indoors areas where physical distancing of 1.5 metres from others is not possible.

Within all Hear and Say centres:

  • Services will continue to be offered via a combination of in-person appointments and via telepractice/online where feasible.
  • If you are attending an appointment at one of our centres, one adult is permitted to attend with one child to comply with physical distancing restrictions
  • In general, our Group Social Skills programs will remain as in-person sessions, with COVID-safe practices in place.
  • All visitors to our centres are asked to check in via the Check In Qld app and undertake a non-invasive temperature scan. If any visitor is feeling unwell or has a temperature above the normal range, Hear and Say may refuse entry on that day.

Hear and Say will continue to monitor government advice and adjust our policies or how we deliver services if directed to or where deemed necessary.

Border updates

Please refer to the Queensland Government website here for latest information about border restrictions.

Experiencing symptoms?

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. Symptoms may include:

  • Fever
  • Cough
  • Sore throat
  • Tiredness
  • Shortness of breath

If you or your child is experiencing any of the above symptoms, please contact us to cancel or re-arrange your appointment, and follow the government recommendations to get tested for COVID-19.

If a child or client is unwell while onsite, our clinicians are also entitled to ask them to leave the centre and seek medical advice.

Protect others and stop the spread

We can all help slow the spread of COVID-19 in Australia. To protect others you must:

Useful links

  • Current status of COVID-19 in Australia, here.
  • COVID-19 hotspots and South-East Queensland public contact tracing alerts, here.
  • Guide to isolating with COVID-19, here.
  • Information about COVID-19 and how to protect yourself, here
  • COVID-19 resources, here
  • National coronavirus and COVID-19 vaccine helpline: 1800 020 080
  • Healthdirect helpline: 1800 022 222
  • Lifeline Australia crisis support hotline: 13 11 14

Content updated Monday, 13 September 2021. 



Maia’s Story

At 9.10pm on 24 October 2013 our beautiful daughter Maia was born. 

The moment of elation was short-lived as we immediately noticed her left ear was missing. I frantically looked to the medical team around me for answers but received none.

Panic set in as we waited 4 days in hospital for an ENT to explain her condition, by which point we already had all the answers from Simone, who runs the Microtia and Atresia Program at Hear and Say.

Read More


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Please feel free to call us on (07) 3850 2111 or visit the Contact Us page for more details.

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