Helping children to reach their full potential.

COVID-19 Update

The health and wellbeing of our community is always of utmost priority, particularly during the current ongoing outbreak of COVID-19 (coronavirus).

The situation is changing rapidly, and our team is working around the clock to minimise disruptions to our services. This includes transitioning our listening and spoken language therapy appointments and group programs where possible to telepractice.

We encourage our community to stay up-to-date with the latest information about the spread of COVID-19 and the steps being taken to slow the spread.

For appointments which currently remain in-centre, please contact us and do not attend if you:

  • Feel unwell (even if symptoms are mild)
  • You or someone you have regular contact with (e.g. immediate family/household members) has:
    • Been in contact with, or someone who has been in close contact with, a confirmed case of the novel coronavirus
    • Visited or transited through an overseas country as of midnight, 15 March 2020.

If you’re travelling or returning to Australia, you will be required to self-isolate for 14 days. This applies to all travellers, including Australian citizens. All Australians have been advised not to travel overseas at this time.

Experiencing symptoms?

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. Symptoms may include:

  • Fever
  • Cough
  • Sore throat
  • Tiredness
  • Shortness of breath

If you or your child is experiencing any of the above symptoms, please contact us to cancel or re-arrange your appointment, and follow the Government’s recommendation to get tested for coronavirus.

If a child or client is unwell while onsite, our clinicians are also entitled to ask them to leave the centre and seek medical advice.

How it spreads

There is evidence that the virus spreads from person-to-person and is most likely spread through:

  • Close contact with an infectious person
  • Contact with droplets from an infected person’s cough or sneeze
  • Touching objects or surfaces (like door handles or tables) that have cough or sneeze droplets from an infected person, and then touching your mouth or face

Protect others and stop the spread

We can all help slow the spread of COVID-19 in Australia. To protect others you must:

1. Practise good hygiene

When you practise good hygiene you:

  • cover your coughs and sneezes with your elbow or a tissue
  • put used tissues straight into the bin
  • wash your hands often with soap and water, including before and after eating and after going to the toilet
  • use alcohol-based hand sanitisers
  • avoid touching your eyes, nose and mouth
  • clean and disinfect frequently used surfaces such as benchtops, desks and doorknobs
  • clean and disinfect frequently used objects such as mobile phones, keys, wallets and work passes
  • increase the amount of fresh air available by opening windows or adjusting air condition

2. Practise social distancing

One way to slow the spread of viruses is social distancing (also called physical distancing). The more space between you and others, the harder it is for the virus to spread. Social distancing in public means people:

  • stay at home unless is absolutely necessary
  • keep 1.5 metres away from others
  • avoid physical greetings such as handshaking, hugs and kisses
  • use tap and pay instead of cash
  • travel at quiet times and avoid crowds
  • practise good hygiene

Read more about social distancing in households and at work here.

3. Follow the limits for public gatherings

Public gatherings significantly increase the risk of COVID-19 spreading. State and territory governments currently have varying restrictions in place for public gatherings. Find out more here.

4. Understand how to self-isolate if you need to

Self-isolation means staying at home or in your hotel room for 14 days. This is to prevent the possible spread of the virus to other people. Find out more here.

Useful links

  • Current status of coronavirus in Australia, here.
  • The COVID-19 Isolation Guide, here.
  • Information about coronavirus and how to protect yourself, here
  • Coronavirus resources, here
  • Coronavirus Health Information Line:1800 020 080
  • Healthdirect hotline:1800 022 222
  • Lifeline Australia crisis support hotline: 13 11 14

Content reviewed/updated Monday 18 May, 2020.


Maia’s Story

At 9.10pm on 24 October 2013 our beautiful daughter Maia was born. 

The moment of elation was short-lived as we immediately noticed her left ear was missing. I frantically looked to the medical team around me for answers but received none.

Panic set in as we waited 4 days in hospital for an ENT to explain her condition, by which point we already had all the answers from Simone, who runs the Microtia and Atresia Program at Hear and Say.

Read More


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Please feel free to call us on (07) 3850 2111 or visit the Contact Us page for more details.

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