The health and wellbeing of our community is always of utmost priority, particularly during the current COVID-19 (coronavirus) pandemic.
We encourage our community to keep informed of the updates, and the steps being taken to slow the spread.
What is our policy?
- Services will be offered via a combination of in-person appointments and via telepractice/online where feasible.
- If you are attending an appointment at one of our centres, our current preference is to have one adult attending with one child. Please speak with your clinician if you would like more than one family member to attend, and this will be assessed on a case-by-case basis.
- In general, our Group Social Skills programs have resumed to in-person sessions, with COVID-safe practices in place.
- All visitors to our centres will be asked to sign a health declaration and undertake a non-invasive temperature scan. This involves asking you to confirm that you (and any of your family visiting the centre) are feeling well and asking your consent to record your (or any visitor’s) temperature. If any visitor is feeling unwell or has a temperature above the normal range, Hear and Say may refuse entry on that particular day.
Hear and Say will continue to monitor government advice and adjust our roadmap, policies or how we deliver services if directed to or where it is deemed necessary.
Please refer to the Queensland Government website here for latest information about border restrictions, including how to obtain a Queensland Border Declaration Pass when required.
If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.
Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. Symptoms may include:
- Sore throat
- Shortness of breath
If you or your child is experiencing any of the above symptoms, please contact us to cancel or re-arrange your appointment, and follow the government recommendations to get tested for COVID-19.
If a child or client is unwell while onsite, our clinicians are also entitled to ask them to leave the centre and seek medical advice.
Protect others and stop the spread
We can all help slow the spread of COVID-19 in Australia. To protect others you must:
- practise good hygiene
- practise physical distancing (keeping 1.5 metres away from others where possible)
- follow the limits for public gatherings, and
- understand how to isolate if you need to.
- Current status of COVID-19 in Australia, here.
- COVID-19 hotspots and South-East Queensland public contact tracing alerts, here.
- The COVID-19 Isolation Guide, here.
- Information about COVID-19 and how to protect yourself, here.
- Coronavirus resources, here.
- Coronavirus Health Information Line: 1800 020 080
- Healthdirect hotline: 1800 022 222
- Lifeline Australia crisis support hotline:13 11 14
Content reviewed/updated Monday, 31 May 2021.