Hear and Say are independent experts in hearing health. 

Devices and Solutions

With an abundance of information available on the internet, working out which device is best for you can be overwhelming. The type of device that is most suitable for you will be dependent on a number of individual factors including:

  • your degree and type of hearing loss
  • your speech discrimination ability in quiet and noisy environments
  • your budget, lifestyle and personal needs

Our experienced audiologists use a comprehensive assessment procedure to provide you with the information you need to simplify this decision-making process and ensure you achieve the best possible outcomes and feel as comfortable as possible with your hearing.

Our unique model allows us to be independent from any manufacturer – our audiologists can offer you a broad range of hearing aids and implants from any provider and they do not receive any commission for their work – so you can be assured they are tailoring the best solution for your individual needs.

Hearing Aids

With hearing aids now being extremely discrete, the previous stigma and cosmetic concerns surrounding hearing devices has significantly changed. This has resulted in hearing loss sufferers becoming increasingly more proactive in treating their hearing loss and enjoying the benefits of improved hearing and an enhanced quality of life.

Hearing aids come in a range of technology levels with various features. Significant advancements in hearing aid technology over the past decade means there are many options including automatic adaptability to different environments, speech enhancement features, background noise reduction, rechargeability and Bluetooth connectivity.

Your audiologist will talk to you about your communication needs and goals – for example – you might want to hear better in social environments like a café or bar or it may be so you can hear your family better at a gathering, and be able to contribute more to conversations. We understand that hearing aids are an investment so it’s important that the right device is chosen for you.

Hearing Aid Styles

There are several styles of hearing aids available to suit different types and severities of hearing loss, and an individual’s communication goals and lifestyle. As an independent clinic, Hear and Say offers advanced, digital and discrete hearing aids from all major manufacturers. Together with your Audiologist, you will be able to find a solution that suits you best and optimises your hearing outcomesTogether, with your audiologist, you will be able to find one that suits you best to optimise your hearing outcomes.

Hearing Aid Styles

In the Ear (ITE)

In the Canal (ITC)

Completely in the Canal (CIC)

Invisible in the Canal (IIC)

Behind the Ear (BTE)

Receiver in the Canal (RIC)

Private health rebates

If you have private health insurance, you may be eligible for hearing related rebates. Check with your provider for more information.


While hearing aids are very helpful when it comes to improving your hearing, they are still an ‘aid’ for your hearing. Assistive listening devices are a supplement to your hearing aid and can assist you to maximise your listening potential in difficult situations where noise or distance may be involved.  Some examples of these accessories include:

  • Television streaming devices: Allow the hearing aid user to hear television wirelessly and clearly through Bluetooth streaming, and removes the need for the TV to be turned up louder (family members can leave the TV volume at a comfortable level for themselves!).
  • Bluetooth streaming devices: the vast majority of hearing devices these days are Bluetooth compatible and can be paired to your mobile phone for streaming phone calls, navigation systems and music!
  • A remote microphone system: A specialised accessory that overcomes distance and noise in challenging listening situation such as restaurants or on tours. The microphone can be worn by an individual person such as your partner or tour guide, and some microphones can also be placed on a table where they are able to pick up speech signals automatically and selectively from a 360-degree angle.
  • Smart Phone Apps: there are a wide variety of smart phone apps available for hearing aid wearers to use in order adjust their hearing aid volume, access remote fine tuning options with their Audiologist and access tinnitus masking technology – just to name a few functions!

Cochlear Implants

For some people affected by hearing loss, hearing aids are not the solution and can sound like listening to an out of tune radio. For this group of people, hearing aids can make sounds louder, but they cannot make the words clearer. This is where cochlear implants may be an option! Recipients say that cochlear implants can improve their ability to socialise with friends and family, talk on the phone, improve their safety, and be more generally involved in their day to day life.

Cochlear implants convert acoustic sound energy into low-level electrical currents that stimulate the auditory or hearing nerve, directly bypassing the damaged inner ear or cochlea.

Pre-implant candidacy assessments can include aided and unaided hearing assessments, speech discrimination testing, alternative hearing device trials, consultations with your ENT specialist, and discussions with our Listening and Spoken Language therapists. Our Audiologists will ensure you are well supported throughout your cochlear implant journey!

A unique, and very important feature of Hear and Say’s Adult Cochlear Implant Program is our Listening and Spoken Language component – also known as Auditory Learning. Auditory Learning focuses on auditory and listening skills using a recipient’s cochlear implants with the aim of gaining the most out of their device.

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Bone Conduction Hearing Aids

In some cases, traditional hearing aids and Cochlear Implants may not be a suitable rehabilitation option. For some individuals with chronic middle ear infections, physical ear abnormalities or disarticulation of the bones in their middle ear, a bone conduction hearing device may be recommended. A bone conduction hearing device sends sounds directly to the inner ear, or cochlea, by vibrating the bones of the skull. Sound bypasses any blockages in the middle ear and/or outer ear.

Middle Ear Implants

Middle ear implants may be suitable for mixed, conductive or sensorineural hearing loss and offers an alternative to traditional hearing aids.

Middle ear implants have two components: one that is surgically implanted into the middle ear and an external speech processor worn on the head, behind the ear. The implant works by directly stimulating and moving the middle ear bones and/or vibrating the round membrane window of the cochlear to transmit sound.