Hear and Say are independent experts in hearing health. 

Devices and Solutions

With an abundance of information available on the internet, working out which hearing device is best for you can be overwhelming. The type of device that is most suitable for you will be dependent on a number of individual factors including:

  • your degree and type of hearing loss
  • your speech discrimination ability in quiet and noisy environments
  • your budget, lifestyle and personal needs

Our experienced audiologists use a comprehensive hearing assessment procedure to provide you with the information you need to simplify this decision-making process. It also ensures you achieve the best possible hearing and communication outcomes.

Our unique not-for-profit model allows us to be independent from any manufacturer – our audiologists can offer you a broad range of hearing aids and implants from any provider and they do not receive any commissions – You can be assured you are receiving a tailored solution for your individual hearing and communication needs.

“Georgia’s calm, professional and reassuring nature immediately put me at ease, and her explanations following the test regarding my hearing loss and different hearing technologies available were delivered in such a way that I did not at any time feel foolish or intimidated.”

Read Kath’s story, here.

Hearing aids

With hearing aids now being extremely discrete, the previous stigma and cosmetic concerns surrounding hearing devices has significantly changed. This means those diagnosed with hearing loss are becoming increasingly more proactive in treating their hearing loss and enjoying the benefits of improved hearing and an enhanced quality of life.

Technology and features

Hearing aids come in a range of technology levels with various features. Significant advancements in hearing aid technology over the past decade means there are many options including automatic adaptability to different environments (e.g. when you go into a noisy café from your quiet car or into a reverberant space), speech enhancement features, background noise reduction, rechargeability, and Bluetooth connectivity for mobile phone use.

Your needs and goals

Your audiologist will discuss your communication needs and goals, for example you might want to hear better in social environments such as at a café or bar, or be able to hear your family better at a gathering, and to contribute more to conversations. We understand that hearing aids are an investment so it’s important that the right device is chosen for you.

Your audiologist will talk to you about your communication needs and goals – for example – you might want to hear better in social environments like a café or bar or it may be so you can hear your family better at a gathering, and be able to contribute more to conversations. We understand that hearing aids are an investment so it’s important that the right device is chosen for you.

Hearing Aid Styles

There are several styles of hearing aids available to suit different types and severities of hearing loss, and an individual’s communication goals and lifestyle. As an independent clinic offering services in Brisbane, Sunshine Coast, Gold Coast and Toowoomba, Hear and Say offers advanced, digital and discrete hearing aids from all major manufacturers. Together with your audiologist, you will be fitted (or provided?) with a solution that suits you best and optimises your hearing outcomes.

Different styles

In the Ear (ITE)

In the Canal (ITC)

Completely in the Canal (CIC)

Invisible in the Canal (IIC)

Behind the Ear (BTE)

Receiver in the Canal (RIC)

Private health rebates

If you have private health insurance, you may be eligible for hearing related rebates. Check with your provider for more information.


While hearing aids are very helpful when it comes to improving your hearing, they are still an ‘aid’ for your hearing. Assistive listening devices are a supplement to your hearing aid and can assist you to maximise your listening potential in difficult situations where noise or distance may be involved.  Some examples of these accessories include:

  • Television streaming devices: Allow the hearing aid user to hear television wirelessly and clearly through Bluetooth streaming, and removes the need for the TV to be turned up louder (family members can leave the TV volume at a comfortable level for themselves!).
  • Bluetooth streaming devices: The vast majority of hearing devices these days are Bluetooth compatible and can be paired to your mobile phone for streaming phone calls, navigation systems and music!
  • A remote microphone system: A specialised accessory that overcomes distance and noise in challenging listening situation such as restaurants or on tours. The microphone can be worn by an individual person such as your partner or tour guide, and some microphones can also be placed on a table where they are able to pick up speech signals automatically and selectively from a 360-degree angle.
  • Smart phone apps: there are a wide variety of smart phone apps available for hearing aid wearers to use in order adjust their hearing aid volume, access remote fine tuning options with their Audiologist and access tinnitus masking technology – just to name a few functions!

“I can now understand what people are saying, which makes a real difference in being an active member of the community and staying involved in the hobbies I enjoy, such as researching family history, and keeping up with my 33 grandchildren and two great-grandchildren.

“There are other clever features to the hearing aids as well, such as Bluetooth streaming for phone calls and media, and the speech-in-noise technology for when I’m in group conversations or social situations.” 

Read Kevin’s story, here.

Cochlear Implants

For some people affected by hearing loss, hearing aids are no longer the solution and can sound like listening to an out of tune radio. For this group of people, hearing aids can make sounds louder, but they cannot make the words clearer. This is where cochlear implants may be an option.

Find out more

Bone Conduction Hearing Aids

In some cases, traditional hearing aids and cochlear implants may not be a suitable rehabilitation option. For individuals with chronic middle ear infections, physical ear abnormalities or disarticulation of the bones in their middle ear, a bone conduction hearing device may be recommended.

Middle Ear Implants

Middle ear implants may be suitable for mixed, conductive or sensorineural hearing loss and offers another alternative to traditional hearing aids.

“In the era of information overload, there is often a surplus of information and false hope available, with only adds to the feelings of desperation and struggle.

“I would encourage anyone who is feeling challenged by their hearing or current hearing aids to reach out. One email is all it took!”

Read Kath’s story here.

Hearing Implant Program

Find out more.